Website & service terms

Last updated: 13 October 2026

About us

This website is operated by HOMEKEPT LTD, registered in England and Wales under company number 17405966. Registered office: 130 Manor Way, Ruislip, England, HA4 8HR.

For enquiries or concerns, contact us on WhatsApp or write to our registered office.

Using this website

This website introduces our home maintenance, repairs and improvement services in London. You cannot book or pay through the site. Sending an initial enquiry does not itself confirm a booking or commit you to paid work.

Service descriptions are general information. Suitability and availability depend on the property and the work required. Website information is not a substitute for a property assessment or specialist advice.

Quotes and agreeing work

Before you commit, we will confirm the scope, price or how it will be calculated, applicable taxes, any visit charge, payment arrangements and proposed timing. Additional work or charges must be agreed with you. Please retain the written quote and booking confirmation.

The terms supplied with your quote or booking explain the arrangements for that job. These website terms do not replace them or override your statutory rights.

Cancellations and changes

Contact us promptly if you need to change or cancel an arrangement. Applicable cancellation rights, the cancellation process and any lawful charges will be explained before you agree to work. Consumer cancellation rights may apply to agreements made by telephone, messages or at your home. Where required, we will provide cancellation information and a cancellation form in a format you can keep.

If you ask for work to start during an applicable cancellation period, we will explain the implications and obtain the required express request before starting. Your legal rights are not waived simply by making an enquiry.

Service scope and safety

A routine maintenance visit does not include a statutory inspection or compliance certificate unless expressly agreed. Work requiring particular qualifications or registration must be undertaken by an appropriately qualified person.

We do not provide an emergency response service. If there is immediate danger, contact the relevant emergency service.

Problems and consumer rights

If something is wrong, contact us with details of the work and your concern so we can investigate and discuss a resolution. Nothing on this website excludes or restricts your statutory consumer rights or any liability that cannot lawfully be excluded, including liability for fraud or death or personal injury caused by negligence.

Privacy and other websites

Our privacy notice explains how personal information is handled. Links to third-party services, including WhatsApp, are subject to those providers' own terms and privacy notices.