Privacy notice

Last updated: 13 October 2026

Who is responsible

HOMEKEPT LTD is responsible for personal information used to handle enquiries and deliver its services. Company number: 17405966. Registered office: 130 Manor Way, Ruislip, England, HA4 8HR.

For privacy enquiries, message us on WhatsApp or write to our registered office.

Information we use

When you contact us, this may include your name, contact details, property address, messages, photographs and job details. Please avoid sending unnecessary personal information, passwords or payment-card details.

Why we use information

We use enquiry and job information to prepare quotes and perform agreed services, relying on steps towards a contract or the contract itself. Our legitimate interests include handling general enquiries, protecting the website and resolving concerns. Legal obligations may require accounting records.

Website and cookies

This site has no customer accounts, enquiry forms, online payments or embedded booking calendars. We have not added advertising trackers or analytics tools. Vercel hosts the site and may process IP addresses and technical request information for delivery and security.

Service providers

Hosting and communication providers process information needed for their services. WhatsApp opens only when you follow its link; information you then share is also handled under WhatsApp's privacy policy. See Vercel's privacy policy for its practices, including international processing. These providers may process information outside the UK.

How long information is kept

Retention depends on the enquiry or job, accounting obligations and any unresolved dispute. Information should be kept only as long as needed for those purposes. Contact us for details about a particular record.

Your rights

Depending on the circumstances, you may request access, correction, deletion, restriction or transfer of your information, or object to its use. These rights are subject to legal conditions. Contact us using the details above.

You can also complain to the Information Commissioner's Office.

Updates

We will update this notice if the website or the way information is handled changes.